Staying Strong and Remaining Focused

As part of the Hospitality Strong Webinar training series launched by Forbes Travel Guide (FTG) during the current COVID-19 climate, the senior leadership team at Baccarat Hotel New York – a Forbes Travel Guide Five-Star Hotel - participated in FTG’s inaugural virtual training session. Jeff Wielgopolan, Senior Vice President of Learning and Development for FTG, led the Webinar which focused on delivering the exceptional quality of service that has become synonymous with the prestigious list of FTG Five-Star properties.

“During our temporary closure at this time, our work day like so many others looks very different. But what has not changed is the need for on-going training to ensure we maintain our Five Star service standards and laser point focus on attention to detail,” says Rahshib Thomas, Director of People Operations for Baccarat Hotel New York. “We see this time as the perfect opportunity to ‘sharpen our saw,’ and there is no better way to do this than through the expertise of our valued partners at the Forbes Travel Guide. We are in an industry all about taking wonderful care of people, and our guests will need genuine care and comfort more than ever when they start returning to the hotel. This is why we’re here, and this is how we will make them feel,” he adds.

Since the launch of the series, leaders continue to participate in weekly eLearning Webinars, remaining focused on service standards and on-going training.

Hospitality Strong is designed to support hospitality staff worldwide whose careers have been 
impacted by the global pandemic.  The complimentary webinars, delivered by FTG’s Learning & Development team, feature an engaging mix of hospitality principles illustrated with stories and visuals. Topics range from “A Timeless Service Philosophy for Uncertain Times” to “Leading Through Luxury. “A full agenda and registration of the seminars offered through June 25, 2020, are available at forbestravelguide.com/strong.