Frequently Asked Questions General Do you allow smoking on property? In the rooms? No, we do not allow smoking in guest room. In case of smoking in a guest room, a $750.00 smoking fee will be charged per stay. Do you allow photography and videography? We do not allow photoshoots and filming. Hotel guests may take photos on their mobile phone. Can I send a package to the hotel? Yes, packages may be sent to 28 West 53rd Street, New York, NY 10019. Packages must include the guest name and arrival date. Do you have a mobile app? Yes, visit the app store on your mobile device and download the Baccarat Hotel app today. What languages are spoken by staff at the hotel? Our staff is multilingual. Does your hotel have air conditioning? Yes, we provice air conditioning throughout the hotel. What is the best way to contact the hotel? Guests may reach us by phone at 212-790-8800 or by email at nyhosts@baccarathotels.com I have a media or influencer request. Whom do I contact? Media requests may be sent to leslie.lefkowitz@baccarathotels.com and elizabeth@ejmediagroup.com, and influencer requests may be sent to baccarat@weareshadow.com Transportation/Directions What is your address? Our address is 28 West 53rd Street, New York, NY 10019. What are the cross streets? The cross streets are 5th and 6th Avenue. How do I get to the hotel? The hotel is accessible by car as well as public transportation. What is the closest airport? La Guardia airport is the the closest airport to the hotel, 9.9 miles. How can I arrange transportation from the airport? How much will it cost? Please contact our Concierge for private vehicle reservations at nyconcierge@baccarathotels.com. Do you have parking? How much is parking? Hotel Valet Service is available: $115 for 24-hour period and $65 for 4-hour period, without in and out privileges and regardless of size of vehicle. It will take 45 minutes for vehicle retrieval. SP Plus Parking Garage at 101 West 53rd Street (Hilton Hotel garage) which has a dual access, on 53rd & 54th Streets. With NO in and out privileges Guests may also utilize SP+ Parking Garage for self-parking should they prefer Do you have electric car charging on-site? No, we currently do not have an electric car charging station on-site. What is the closest public transportation? Public transportation is located within a 2-minute walk from the hotel on the same street. Do you have a shuttle or house car? How far will it take me? House car is available on a first-come first-serve basis and available for one 15 block-radius of the hotel. Do you have bike rentals? No, we do not offer bicycle rentals. However, bicyle rental offices are within walking distance of the hotel. Can I walk to places nearby? Yes, the hotel is centrally located within walking distance to 5th Avenue shopping, Time Square, a great variety of restaurants as well as Central Park. Reservations I booked on a website other than the hotel website and need to change to my reservation. How do I do this? Please contact the third party directly. Can someone else pay for my reservation? Can I pay for someone else’s reservation? Yes. Please contact the reservation manager for pre-payment authorization form.Mon-Fri – patricehcarter@baccarathotels.comSat-Sun – nyhosts@baccarathotels.com What is your guarantee/deposit policy? A valid credit card is required at the time of booking. Specific packages require full deposit. What is your cancellation policy? 24hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for rooms, 72hours prior to the day of arrival by 12noon without penalty of (1) night room and taxes for suites and includes (1) night room and taxes deposit due at time of booking7-day cancellation prior to the day of arrival by 12noon without penalty of (1) night room and taxes on our Specialty suite and guaranteed connecting components as well as stays of 7 nights or more which are considered (Length of Stay) BookingsSpecial events: Kindly note, any reservations over a special New York City event period such as United Nations General Assembly or Soccer Games at MetLife Stadium (6/12/26-7/19/26) are prepaid and non-refundable. What does the resort fee include? We do not charge a resort fee at Baccarat Hotel New York. What are the check-in and check-out times? Check-in time is 4pm and check out time is at 12pm. Can I check-in early? Early check-in is based on availability at time of arrival. Can I get late check-out? Late check-outs may be requested based on availbility, late check-out fees apply. Can I store my luggage before check-in or after check-out? Yes, our bellman can store your luggage for you. Is my ID/passport required at check-in? State ID/ Government ID or passport is required at check-in. What is the minimum age to check into a room? 21 is the minimum age to check into a room. Do you have an early departure fee? In case of early departure, the original length of stay is charged. Is breakfast included? No, room rate does not include breakfast. What forms of payment are accepted to pay for my room? All major credit cards are accepted. Wire transfers must be received 21 days prior to arrival. I have questions about my hotel bill. Whom do I contact? Please contact our accounting Department at NYCBANY-Finance@baccarathotels.com Does the hotel require a deposit for incidentals? Yes, upon arrival, we hold a daily amount of $200 to cover incidental charges. How can the incidental deposit be made? Deposits may be paid by credit card. When will the incidental deposit be returned to my debit or credit card? Upon check-out, any unused funds will be returned to the guest. How much money does the hotel authorize on my debit or credit card at check-in? The hotel authorizes $200 per day. Rooms Do you have accessible rooms? Yes, we do. Please see our Rooms page here for accessible rooms. Do you have connecting rooms? Yes, we do. Please see our Rooms page here. Is there housekeeping service daily? Yes, there is. Do you have rooms with views? Yes, we do. Do you have rooms with a balcony or terrace? No, we do not. Do you have rooms with two beds? Yes, please see our Rooms page here. Do you have rooms that have a bathtub? Yes, we do have a limited number of rooms with bathtubs. Is the bathroom private from the rest of the hotel room? Yes, it is. Do you offer allergy-free rooms? No, we do not. Does the hotel have housekeeping service? Yes, it does. Can I cast from my device to the TV in rooms? Yes, you may. Are there minibars in the rooms? Yes, there are. Are there ice machines, or can I get ice delivered to my room? Ice can be delivered through in-room dining. Do the rooms have safes? Are they large enough to accommodate a laptop? Yes, we do and they are large enough to accommodate a laptop. Is wifi available? How much is wifi? The hotel offers complimentary wi-fi for all guests. How can I request a rollaway bed or crib? Rollaway beds may be requested by contacting nyhosts@baccarathotels.com. Amenities How much do you charge for high-speed/wifi internet access? Wi-fi is provided complimentary. Do you have a fitness center? What equipment does it offer? What are its hours? Yes, our fitness room offers top-tier equipment by Olympic supplier Technogym and professional sports supplier Woodway. Also containing a separate freestyle room for yoga and Pilates, the space is continually replenished with amenities and is open 24 hours. Do you offer personal training or group fitness classes? We offer personal Training. Reservations are required and can be requested by emailing spadelamer@baccarathotels.com Do you have a business center? What are its hours? We do not have a business center. For assistance you may contact our guest experience team at nyguestexperience@baccarathotels.com Do you have a pool? Is it heated? What are its hours? The hotel offers a heated indoor swimming pool which is open from 7am to 9pm. Do you have a spa? What are its hours? Yes, the hotel offers Spa de Le Mer, open Monday through Thursday, 9am to 8pm, and Friday through Sunday, from 9am to 9pm. Reservations in advance are highly encouraged.. Can I visit the pool if I’m not a hotel guest? Our pool is for hotel guests only. Do you have a kids' club? We do not have a kids' club. Do you have an ATM? We do not an ATM. Do you offer currency exchange? We do not offer currency exchange Do you have a gift shop? We do not have a gift shop. Do you offer laundry or dry cleaning services? Yes, we offer laundry or dry cleaning services for our hotel guests. Does your hotel have beach access? Our hotel does not have access to a beach. Accessibility What are the accessibility features at your hotel? Accessible rooms are equipped with wider door frames and a roll-in shower. Pets Are pets allowed? Are there restrictions for types, breeds, or size? Our hotel is dog friendly and there is a $250 onetime fee for each dog. We have a two (2) pet maximum, not to exceed 20 pounds total. Additional charges will apply should extensive damage occur. A pet waiver must be signed upon arrival. Unfortunately, no cats are allowed. Is there an area for pets? No, there is not. Do you have pet-free rooms for those with allergies? No, we do not. Do you have pet-sitting or dog-walking services? Pet-sitting or dog-walking services may be booked with our Concierge. Are there pet stores nearby? Our Concierge would be happy help you find the closest pet store. Are there pet-friendly restaurants nearby? Yes, there are. Are there dog parks nearby? Yes, there are. Speak to our Concierge for recommendations. Dining & Entertainment Restaurants and their hours Hours of operation are subject to change. For current hours of operation, please visit our venue pages:Grand SalonThe Bar Do you have restaurants? Yes, the Grand Salon serves breakfast, lunch, afternoon tea and dinner. Is there a dress code? At Baccarat Hotel New York, we invite our guests to reflect the elegance of our setting with attire that is sophisticated and refined when visiting the Grand Salon and The Bar. In this vein, we kindly ask that guests refrain from wearing ripped or distressed denim, athletic wear including joggers, tracksuits, flip-flops, slides, Birkenstocks or beach sandals at all times. Crop tops, men’s sleeveless shirts, nightwear and loungewear are also not permitted. After 4:00 PM, shorts, athletic apparel, and casual footwear are not permitted in the Grand Salon and The Bar. Jackets and/or collared shirts for gentlemen, and elegant daytime or evening attire for ladies, are always appropriate and appreciated. We thank you for understanding and helping us maintain the gracious ambiance of Baccarat Hotel New York. Do you serve breakfast? What are the hours? Yes, breakfast is served daily in the Grand Salon and In Room Dining. Hours of operation are subject to change. For current hours of operation, please visit our venue pages:Grand Salon What is the average price per person? American breakfast is $50 per person plus tax and service charge. Do you have bars? Yes, The Bar is open daily. Hours of operation are subject to change. For current hours of operation, please visit our venue pages:The Bar Do you have in-room dining? Yes, 24 hour in-room dining is available. Is there live music? No, there is not. Do you have any special events? Please visit our event page for current special events. Concierge I want assistance planning my trip to the hotel. How do I contact the hotel? Please contact our Concierge at 212-790-8849 or nyconcierge@baccarathotels.com. Are you able to print boarding passes for me? Yes, our Concierge would be happy to assist you. Private Events, Meetings & Weddings Do you have event and meeting spaces? Upon request, we can offer the Petit Salon for a 2-hour window and are pleased to offer selections from the Grand Salon menu. Due to the layout of the room, the Petit Salon is not available for a seated dinners. Pricing and availability inquiries can be submitted through our website on the Private Events page. Do you have wedding venues? We do not have a wedding venue. How can I contact someone to discuss a meeting, event or wedding? Please submit inquiries through our website on the Private Events page, or contact our team at NYSales@baccarathotels.com. Do you offer group rates? Yes, we do offer guestroom blocks. Please reach out to NYSales@baccarathotels.com.
